grapwin aff Privacy Policy
Here is a clear explanation of how your personal information is collected, why it is used, and how it is kept secure.
Table of Contents
1 Introduction and Scope
grapwin aff is an online gaming and betting platform serving users in Bangladesh. This privacy policy applies to every individual who uses the grapwin aff website (https://grapwinaff.cam) and its associated mobile applications.
This policy explains what information we collect, why we collect it, how it is processed, and what steps we take to protect your data. By registering on this platform or starting to use any of its services, you are considered to have agreed to this privacy policy.
This policy applies equally to all users in Bangladesh. grapwin aff does not treat any individual's data differently based on ethnicity, religion, or gender.
2 Sources and Types of Information Collected
grapwin aff collects information about you in several ways. The types and sources of information are detailed below:
2.1 Registration and Account Information
When you open a new account with grapwin aff, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form — never readable in plain text)
- National ID or equivalent document for identity verification
- Preferred currency and language settings
2.2 Transaction Information
During deposits and withdrawals, we collect the transaction amount, date, and details of the payment method used. We process transactions via bKash, Nagad, Rocket, or bank transfer. A record of every transaction is stored securely.
2.3 Gaming Activity Information
We collect your gaming history — which games you placed bets on, how long you played, and your win and loss records. This information is used to ensure responsible gaming, identify potentially problematic behaviour, and improve service quality.
2.4 Technical and Device Information
Some information is collected automatically while you browse the platform:
- IP address and device type
- Browser name and version
- Operating system
- Session duration and page visit sequence
- Referral URL (where you came from before reaching our site)
2.5 Support Communications
When you contact our customer support team via live chat or email, we store the content and date of that conversation. This helps us resolve future issues and improve service quality.
3 Purpose of Using Your Information
grapwin aff uses your information only for specific and legitimate purposes. Each purpose is explained separately below:
- Account management and verification: Your information is used to confirm your identity, keep your account secure, and process login requests. It is also required for OTP verification and password recovery.
- Processing financial transactions: Your information is used to complete your deposit and withdrawal requests accurately and to maintain a transaction history.
- Fraud prevention and security: Technical information is analysed to detect unusual activity, block unauthorised access, and keep your account secure.
- Responsible gaming: As part of our responsible gaming policy, we monitor gaming behaviour to ensure no user reaches a harmful level of play.
- Customer support: Previous communication records are used to respond to your complaints or questions quickly and accurately.
- Sending relevant messages: Your mobile number or email is used to inform you about bonuses, promotional offers, and important updates. You can opt out of these messages at any time.
- Service improvement and analysis: By analysing overall user behaviour, we improve the platform's design, game layout, and technical performance.
4 Data Storage and Security
grapwin aff follows industry-standard technical and procedural measures to protect your information.
4.1 Technical Security Measures
- SSL encryption: All data transferred between your browser and our servers is encrypted using SSL technology.
- Password hashing: Your password is never stored in plain text — only a strong cryptographic hash is retained.
- Firewall and intrusion detection systems: Our infrastructure is protected by multi-layer firewalls and real-time security monitoring.
- Two-factor verification: OTP verification is used for login and large transactions to prevent unauthorised access.
4.2 Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal, financial, or regulatory requirements. Once that period ends, data is securely deleted or anonymised.
4.3 Steps in Case of a Data Breach
If a security breach occurs for any reason, grapwin aff will promptly notify affected users and advise them on the necessary precautionary steps to take.
5 Sharing Information with Third Parties
grapwin aff shares information with third parties only in limited and necessary circumstances. Outside of the situations listed below, we do not share your information with any third party:
- Payment processors: To complete your deposits and withdrawals, transaction-related information must be shared with mobile banking services such as bKash, Nagad, and Rocket, as well as banks. These organisations operate under their own privacy policies.
- Technology and infrastructure providers: Cloud hosting and technology providers used to operate our platform may process certain data, but only as directed by us and under strict confidentiality agreements.
- Game software providers: Game developers such as Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe process gameplay data. However, they only have access to game-related information, not your full profile.
- Legal obligations: We are required to provide necessary information in response to valid legal requests or court orders from competent authorities.
6 Cookies and Similar Technologies
The grapwin aff website uses cookies and similar technologies. Cookies are small text files that your browser receives from our server and stores on your device.
6.1 Types of Cookies
- Essential cookies: These cookies are necessary for maintaining your login state, session security, and preventing duplicate form submissions. They cannot be disabled.
- Performance cookies: These measure which parts of the site users visit and how long they stay. This data is anonymous and used only to improve site performance.
- Functionality cookies: These store your language preference, display settings, and other personalisation data so you do not have to reconfigure them each time.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling certain cookies may partially limit platform functionality — particularly features related to login and payments.
7 User Rights
As a grapwin aff user, you have the following rights over your own information:
- Right of access: You have the right to know what information we hold about you. You can view most of your information by logging into your account and going to the profile section.
- Right to correction: If any information you have provided is incorrect, you can request that it be corrected. If direct correction is not possible through account settings, contact customer support for help.
- Right to deletion: When closing your account, you can request that your personal information be deleted. However, some data may need to be retained for a defined period due to legal obligations.
- Right to object to processing: You can request to stop receiving marketing communications. To do so, go to account settings or inform our customer support team.
- Data portability: In certain circumstances, you can request a copy of your data in a structured format.
To exercise any of the above rights, contact us via our 24/7 live chat or email. We provide support in both Bengali and English.
8 Protection of Minors
grapwin aff is an adult platform. You must be 21 or older to register on this site and use its services.
We do not intentionally collect any information from individuals under 21. Age verification is mandatory at registration, and identity documents may be requested in cases of doubt.
If a minor has opened an account without permission and this comes to our attention, we will immediately close that account and delete any information collected.
9 Policy Changes
grapwin aff may update this privacy policy from time to time. If significant changes are made, we will send a notification to your registered email or mobile number and update the "Last updated" date at the top of this page.
Continued use of the platform after any changes means you have accepted the revised policy. We therefore recommend checking this page periodically.
If you have any objection to a change, you can discuss it with our customer support before closing your account. You can find more details on our About Us page.
10 Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact us:
- Live chat: Use the chat feature directly from any page on the website — available 24 hours a day, 7 days a week
- Email: [email protected]
- Language: Support is available in both Bengali and English
- Response time: Usually within the same working day