Play responsibly,
stay safe
grapwin aff believes entertainment is only enjoyable when it is controlled and mindful. Your safety is our top priority.
Our commitment
grapwin aff is an entertainment platform, not a solution to financial problems. Every member is expected to play within their means and enjoy themselves responsibly. We want you to know when to take a break and how to manage your own gaming habits.
Our Terms and Conditions include detailed responsible gaming rules. Every member must agree to these terms before opening an account. If you have questions, you can find answers on our FAQ page.
Betting is a game of chance. There is no guarantee of winning. Never bet money you cannot afford to lose.
Age limit guidelines
Age is confirmed during account verification. If a parent or guardian believes a minor is using the platform from their device, please contact us immediately via live chat or email.
Using parental control software on your device makes it easier to prevent minors from gaining access.
Tools for control
grapwin aff gives you the ability to manage your own gaming habits. You can use the tools below to set limits or pause your account at any time.
Deposit limits
Set a maximum amount you can deposit on a daily, weekly or monthly basis. Reducing the limit takes effect immediately.
Session limits
Set a time limit for how long you play in one sitting. When the time is up, your session will end automatically.
Betting limits
Set an upper limit on the total amount you can bet over a given period. This is an effective way to keep your spending in check.
Time out
If you want to take a short break from playing, you can temporarily close your account for anywhere from 24 hours to 30 days.
Self-Exclusion
If you want to stop playing for an extended period, activate the self-exclusion process. During this time, your account cannot be used in any way.
Activity history
View your full history of deposits, withdrawals and bets from your account. This information helps you understand your own habits.
Contact our 24/7 live chat or email for help using any of these tools. Our support team serves in both Bengali and English.
Warning signs
If any of the following feels familiar, it is time to pause and ask yourself some honest questions. The earlier you become aware of a problem, the easier it is to manage.
- You are spending beyond your set budget and cannot stop.
- You are betting more to try to win back money you have lost.
- You are using money set aside for bills or essential expenses to bet.
- You are hiding your gambling from family or friends.
- You feel restless or irritable when you are not playing, and thoughts of gambling keep coming to mind.
- Your sleep, work or studies are being affected because you are spending too much time playing.
- You are borrowing money or dipping into savings to bet.
- You are having repeated arguments with family over your gambling.
If you recognise one or more of these signs in yourself, activate self-exclusion now or speak with our support team.
Check yourself
Ask yourself the questions below and answer honestly. None of your answers go to us — this is just for you.
If you answered "yes" to more than two questions, contact our 24/7 live chat or email, or speak to someone you trust in your family.
Where to find support
You do not have to carry this alone. The grapwin aff support team and the people around you are ready to help.
grapwin aff live chat
Support is available 24 hours a day, 7 days a week in Bengali and English. Chat directly to set up self-exclusion or deposit limits.
Email support
If you prefer to share details in confidence, write to us by email. Our team responds quickly and helps you take the steps you need.
Family and close ones
Talk openly with a trusted family member or friend. Their support can often make the biggest difference.
Professional advice
Speaking with a mental health professional or counselor is not a sign of weakness — it takes courage. Mental health services are available at public and private hospitals across Bangladesh.
Support groups
Support groups that help people overcome gambling addiction offer a judgment-free space to share experiences. Being with others who understand what you are going through makes change easier.
Write to our support team
Send us an email for any responsible gaming questions, self-exclusion requests, or limit-setting requests. Our email address: [email protected]
How self-exclusion works
Self-exclusion is a voluntary step where you decide not to use your grapwin aff account for a set period. Once activated, the account cannot be reopened before that period ends.
To activate self-exclusion:
- Go to account settings and open the "Responsible Gaming" section.
- Choose the self-exclusion period — 6 months, 1 year, or permanently.
- After confirmation, your account will be closed immediately.
- Contact live chat for help with this.
Your account balance is kept safe during self-exclusion. When the period ends, a mandatory cooling-off period applies before the account can be reopened.
Keep your family safe
If someone in your family is concerned about your gambling habits, have an open conversation with them. Often, the words of someone close to you can be the strongest motivator.
You can learn about grapwin aff's values and goals on our About Us page. We place the long-term wellbeing of our members above short-term profit.
Family members or friends who want to contact us regarding account limits or self-exclusion on someone's behalf are also welcome to write to us by email. We will help while maintaining confidentiality.
Remember: gambling is never a guaranteed source of income. Money lost does not always come back.